Taken from HerbCares.com
To whom it may concern,
I am writing to inform you about my recent experience at your dealership. I came in to the dealership and met Norman Methe. He did a fantastic job of showing me all of the features of the Honda Odyssey. He was very thorough with his explanation of each model van. He also took into consideration my personal wants and practical needs for my family. He also did it in a way that gave me the feeling as if he was trying to save me money by choosing the most economically smart choice for me.
Once I had made my decision Norman was extremely willing to give me a great price for the vehicle as well as a very fair price for my trade in. His explanation and honesty for the reasoning of the trade in price was greatly appreciated. While preparing all of the paper work for the financing Norman was sensitive to the fact that we had 2 small children at home with a babysitter and allowed us to leave due to a short wait in the finance department. Although we would have waited without an issue it was just one more thing Norman did to make us feel as if he cared not only for us but our children too. I returned to the dealership the next day to sign the finance papers and pick up the vehicle. Once again, Norman went out of his way on his day off to come in and personally go through the vehicle with me. I’m sure it would have been easy to have another sales person do this or tell me to come get the vehicle on the following day.
I want to commend Norman on a handling my purchase with the utmost care. His professionalism, honesty, and fairness made my experience exceptional. Please feel free to share this letter with him but I wanted to let you know that you should be proud to have such a fantastic employee working for you.
Thank you,
Kelly
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