Herb Chambers Collision Center Braintree, MA

The Herb Chambers Companies are growing!

A new collision center and truck repair garage opened recently on Lundquist Drive in Braintree, it represents the Herb Chambers Companies fourth and biggest service center.

The former Braintree warehouse now contains 44 body shop repair bays and 16 repair spots for commercial trucks and buses. There are plans to hire twenty more technicians for the center which opened last month.

The collision center that was operating on Washington Street is now closed.  In recent years, a number of local Ford Dealerships closed their doors which lead to a steady increase in repair business for Herb Chambers.

The Lundquist Drive Building is 78,400 square feet and was purchased two years ago by the Herb Chambers Companies for three million dollars. An estimated five million was spent in converting the space into a state of the art collision center and truck repair shop.

This collision facility is far from ordinary; it provides a more modern environment than most body shops.  Windows for natural light, vacuum hoses area attached to the tools that sand vehicles to allow for scrubbing dust particles out of the air.

Every aspect of the operation is equipped with the most up to date computerized diagnostic equipment to help technicians straighten frames or match paint to cars’ original colors.  Office space is available for insurance appraisers to use to fill out reports.

The Herb Chambers new collision center will also be used to expand a growing heavy truck repair business. Over a half a million dollars was spent to elevate the roof of the building to accommodate box trucks and buses. The truck repair facility replaces the one on Wood Road, which has a lease that expires in May.

Maximizing the use of the space; part of the building will be used to store new vehicles such as Ford Mustangs with accessories that are frequent targets of thieves when parked outside at a dealership.

The Herb Chambers Companies is expanding in 2009!  In addition to the Somerville-based auto groups 43 dealerships in Massachusetts and Rhode Island.  New dealerships in Westboro and Sudbury are scheduled to open in the next few months.  In February, an all new dealership has opened for Audi Burlington, A Herb Chambers Company and Porsche of Burlington, A Herb Chambers Company located on 62 Cambridge St., Route 3A, Burlington, Massachusetts.

The Herb Chambers Collision center in Braintree is hiring experienced craftsmen to fill painters and metal technicians for the body shop and diesel-certified mechanics for the truck repair shop.

Herb Chambers Company commitment to establishing new customer satisfaction initiatives in the automobile industry is at an all time high.  HerbCares.com is the first customer Blog in the automobile industry;   Herb Chambers reviews will proudly re-post some of the reviews and commentary customers have published on it.

If you are a Herb Chambers Company customer we want to hear from you!

We provide you with two options;  CLICK  HERE for our direct customer feedback form or CLICK HERE for our customer Blog  if you want to share your story,  in either instance your satisfaction is paramount.  It’s all part of our mission statement to make you a customer for life.

Here are some posts from Herb Cares and other review sites:

Herb Chambers Reviews.com is one more way the Herb Chambers Company reaches out to its customers.

Herb Chambers Customer Service Reviews 2009

Miroslav – Boston, MA
Sales & Service
Posted on May 7, 2009

5/7/09

I would like to follow up on my first e-mail from this morning. About 20
minutes ago, Howi Resk, General Manager, called me and asked about the
situation. He did all the right things – listened and offered a
solution/option. I was very impressed by the way he managed the conversation
and, in particular, how sensitive he was about my wife’s experience. We
agreed that I would bring the car to the dealership for re-inspection of the
scratch and that it would be fixed. His wording was clear and simple; to the
point. I appreciate the effort and I hope, if the car will be indeed fixed,
that my wife will simile again. Thank you, for now, for the follow up and
the promise. Respectfully, Miroslav

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5/7/09

We bought a used car (Honda Accord 2007) yesterday and thought we’d celebrate (we signed the paperwork on Monday, title on Tuesday and picked up the car on Wednesday this week). Instead, we feel taken advantage of and really disappointed. The car was presented to us as in Excellent Condition and both, the manager Kevin and the sales person Alex, lied to us. We asked them about the condition of the car multiple times and they both said repeatedly that the car is excellent condition and there is absolutely nothing wrong with it. They let us believe that we are getting great deal on the car. They must have known. It’s their job to know. And we feel it was also their job to let us know about this condition. There is a scratch on the door that we were not told about (and unfortunately we didn’t notice it; it’s not big and you might not notice it at first glance because it’s on the lower part of the back doors) and the sales person told me yesterday, when I was picking up the car and when I noticed the scratch, that “you didn’t see it because the car was dirty before. It’s nothing don’t worry about it.” We also did get only one key with the remote and one valet parking key.
So that’s our experience with your dealership and with your people. I wonder why am I even writing this? I think because I still want to believe that the person we see on TV telling us about the great experience one should have when buying a car telling the truth and that he really means what he says. We are therefore asking you to make this right. We are asking you to give us that great experience. Unfortunately, I can’t ask you for the tears of my wife back. But perhaps you can do something about the car. Respectfully,

Miroslav

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Herb Chambers Customer Service Reviews 2009

Kishani – Westborough, MA
Categories: Sales Dept., Service Dept.
Posted on April 30, 2009

4/29/09

Hello Mr. Chambers

I am very happy to write to you regarding the dealership that I visit to take care of my car-the Westborough Honda dealership.

Mr. Abdul Khalid sold my husband and I, two new vehicles last year.

I purchased a 2009 Honda Accord and my husband Kevin, a Honda Pilot. We were both very happy with Mr. Khalid and will readily recommend him to more potential customers. Mr. Khalid was very helpful and went out of his way to provide both of us with information and get vehicles we both enjoy driving.

I never thought I’ll see the day when I would say, ” I love my Honda.

I feel I am being unfaithful to my Audi TT”. Mr. Khalid did a graet job of finding a car that fitted my travels.

I am also very happy about other personnel as well.

Mr. Tom Van Fechtmann, the manager for the store from my first visit, made me feel welcomed. He and other staff members collectively made Honda an easy place to visit and get my car serviced and cared for. My car had a small issue that came up, and Mr. Van Fetchtmann went out on a limb to fix the issue. I was very impressed by his commitment to provide service excellence.

Today, Mr. Allon Swift, much like his name, got me in and out of the dealership after grade B type service on my Accord.

Overall, I am very happy regarding the service that is provided at the Wesborough location. I have found that the personnel at the dealership to be friendly, efficient, provides quality work and to be extremely professional.

Thank you.

Kishani

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Herb Chambers Customer Service Reviews 2009

Diane and Brad – Westboro, MA

Sales
Posted on April 30, 2009

We recently purchased a new honda from you at the westboro dealership. We would like to compliment your sales person, Dan Dubay. From the beginning we liked him.. His professionalism, kindness and genuine concern of us went a long way. Please thank him for us.. My son wanted us to deal with Bernardi’s but we stayed with Herb Chambers because of him.. We have already let a lot of our friends know this..

Thank you and have a wonderful day.

Sincerely ,

Diane and Brad
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Herb Chambers Customer Service Reviews 2009

AnneMarie and James – North Providence, RI

Posted on April 30, 2009

I JUST WANTED TO SAY AFTER SPEAKING WITH YOUR ASSISTANT NICOLE
TODAY, MY FAITH IN YOUR COMPANY HAS BEEN REINSTATED..YOU HAVE MADE AN
EXCELLENT CHOICE AND SHOULD FEEL AT EASE WHEN YOU ARE AWAY FROM YOUR OFFICE
IN KNOWING THAT NICOLE IS IN CHARGE OF YOUR PROBLEM SOLVING..she addressed
my concerns immediately and listened and explained and im sorry that i was
at fault for not understanding the situation but feel better now that  I spoke to Nicole
Thank You for your time..I don’t feel the need for you to return any calls or emails now that Nicole and I resolved my concerns
Thanks so much for your time

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Herb Chambers Customer Service Reviews 2009

Catherine – Boston MA
Service
Posted on April 29, 2009

4/27/09

I am writing to commend Herb Chambers Honda of Boston for a customer-friendly service policy.

I bought my past two Hondas there, and had a very good experience each time.

Service visits have been efficient and friendly.

A few years ago, the cable on the door to my gas tank broke, and HC fixed it under the warranty.

Recently, the cable broke again (through no abuse or misuse, clearly a defective part).

I brought the car in today to have it repaired. I received a quote of $220 to repair it. This didn’t sound right, since I had just had it fixed a few years ago and it was already broken again. I asked if HC could back this repair, since I am a loyal HC customer. I was told that HC would cover 75% of the cost of the repair, leaving me responsible for only 25%. This seemed fair to me, and now the repair has been done.

When I told a friend about this (she already knows what a good experience I had buying my last two cars from HC), she said she would buy her next car there.

Your willingness to work with your customers in order to make sure they are satisfied is what keeps me coming back, and recommending you to my friends.

Thank you.

Catherine

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Herb Chambers Customer Service Reviews 2009

Lynda – Natick, MA
Service
Posted on April 28, 2009

4/28/09

Hello!

I must admit that I was surprised to hear from Ken Black within a few hours of sending off my email, and even more surprised by his response. He was professional, not at all defensive or accusatory, gave a clear summary of what he felt might have occurred, and offered an $800 service credit that I was happy to accept.

My father bought his first Mercedes from Foreign Motors West years ago, and my extended family continued to buy and service cars there for many years. When I heard that Chambers had bought the franchise, I was somewhat concerned – my impression was that customer satisfaction for Chambers dealers could be most generously described as “mixed.” But I our experience has been excellent. The service department is polite and efficient, and the response to my complaint was immediate and helpful. I would not hesitate to recommend FMW to anyone looking for a Mercedes/BMW dealership. I will also comment on the dealerrater.com website about this experience.

Thank you for your help in resolving this matter.

Lynda

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4/24/09

I have taken our Mercedes C230 to the Natick service department ever since it was passed along to us by my mother-in-law. I have been impressed with the efficiency and courtesy of everyone I have come in contact with there and, until recently, have been very satisfied with the work that has been done.

Earlier this week while I was out of town, my husband heard and felt the loud thump-thump-thump that signals brake problems. The sound was so loud that he feared driving the car any distance, and so he took it into our local mechanic for a look. He was not surprised to hear that the car needed all pads and rotors replaced and authorized the work.

He told me this when I returned home. I had a memory that similar work had been done recently, and when I looked at our service records I found that you had replaced all four brake pads and rotors on November 20, 2008 at a cost of $1207.98. I called the local mechanic who did the most recent replacement to ask if he noticed anything unusual. He believed that the at the last service the pads had been replaced, but it was his opinion that the rotors had not been replaced in some time. I have asked him to keep the parts he replaced should you wish to examine them.

I cannot be certain what caused the pads and rotors to fail in less than four months and less than 2000 miles. But I am certain that they failed, and that this should not happen in such a short time. In a perfect world, I hope to be reimbursed for the costs of this most recent replacement. At the very least, I hope you will provide compensation in the form of a service department credit for the failed brake job done on November 20.

Please feel free to contact me if you would like further information or if you would like me to provide the defective parts.

Sincerely,

Lynda

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Herb Chambers Customer Service Reviews 2009

Richard – Warwick, RI
Service
Posted on April 27, 2009

4/25/09

Mr. Chambers,

I am writing to you in regards to an outstanding service experience I had with the service department at Saturn of Warwick and, in particular, with Mr. A.J ( I regretfully never got his last name). In lieu of a frustrating (for all concerned I am sure) service situation, A.J handled himself with calm, professionalism, courteousness and a smile. He went above and beyond to resolve my issue and ensure total customer satisfaction.

I realize that it can be difficult, Mr. Chambers, to recognize individual efforts within a large company such as yours. It is my hope that this letter will bring to light the merits of A.J. at Saturn of Warwick. He truly is an asset and a positive representative of your company. In times where poor customer service tends to be the norm, A.J, and your Saturn of Warwick dealership, is a breath of fresh air and a pleasure to deal with.

Sincerely,

Richard
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Herb Chambers Customer Service Reviews 2009

Ann – Boston, MA
Finance
Posted on April 27, 2009

4/24/09

Thank you for your very quick response back to my complaint. I am amazed at how seriously you take customer service. Morgan at Herb Chambers Honda of Boston got back to me right away and addressed my problems and concerns. He told me he is taking care of things immediately and overnighting a check to the warranty company. He also took the time to explain my loan to me again, which was very helpful. I appreciated his quick follow-up and the explanation for the lapse in canceling my warranty, but am still disappointed that the lapse occurred in the first place.

Ann

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4/24/09

I have to say I have been very unhappy with the customer service coming from the financial department of the Honda Boston location. First, I felt strong-armed into buying an extended warranty, which was presented to me in misleading terms. I cancelled it the following day, and signed a form to that effect when I picked up the car two weeks later. Now, nearly two months after I cancelled that warranty, I find out that Herb Chambers Honda Boston never cancelled the warranty.

I had to find this out from the lienholder, who I had to call because I never got my first payment stub. I find out from the lienholder that the reason I never got my payment stub was because they never got a mailing address, phone number, or email address for me from the dealership. When I put in a call and e-mail to the financial guy at Herb Chambers Honda Boston to find out why the warranty wasn’t cancelled and my information not given to the lienholder, I NEVER got a return call or email…for three days! I finally called again and surprisingly got hold of the guy in person, who “didn’t know why the warranty never got cancelled.”

I have found the whole experience disappointing and unacceptable. I now have to keep calling the lienholder to make sure they got a check for the warranty amount – it is not my responsibility to be constantly checking up on Honda Boston to make sure they do their job, but unfortunately I find myself in that position.

Ann
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Herb Chambers Customer Service Reviews 2009

Michael & Karen – Boston, MA
Sales
Posted on April 27, 2009

4/28/09

Dear Mr. Chambers:

I wrote to you the other day about a confusion that arose over options included with a 2009 Honda VP-DX.

As you suggested, we talked with the management team at the dealership and with Ron Alvarez, the sales associate who handled the transaction. I am pleased to report that the issue was handled efficiently, with understanding and more important, equitably for all involved.

I single out Ron Alvarez because he was the face of your dealership to us. He handled the entire transaction with a great deal of professionalism, he was ever gracious in working out what turned out to be some minor kinks and most of all he was unflappable and ever cheerful in the whole process. He went out of his way in a manner I would not have expected.

Thank you all for making purchasing a new car as about as enjoyable as you can make it. You have earned our continued relationship.

Sincerely,

Michael and Karen

4/24/09

Thank you for your response. I met with Howie and the sales representative to my satisfaction. With the exception of the confusion regarding car options, the overall sale from the moment we entered the store was easy and handled professionally. I appreciated it.

Thanks

Michael

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4/24/09

Dear Mr. Chambers:

My spouse and I bought a 2009 Honda VP on Monday this week. We are both very dissatisfied, and it stems from what we believe to be a material misrepresentation of the car and its features by both the salesman and his manager. We hope to work out an equitable solution before considering other options.

I will be going back to the dealership today with the hope to resolving our dissatisfaction.

Michael and Karen
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Herb Chambers Customer Service Reviews 2009

Howard – Boston, MA
Service
Posted on April 20, 2009

I’m writing to applaud the service I received this past Friday evening, 4/17/09, when I arrived late for the 30k check-up on my 2007 Yaris. The service team led by Service Advisor Xanchy Thach was extemely courteous and professional. Xanchy and his entire team turned what could have been an “uncomfortable imposition” into a seemless pleasant service experience. I will continue to recommend this dealership, moving forward, for the courtesy and professionalism of its service and sales team – as well as its products.

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Herb Chambers Customer Service Reviews 2009

Because we are not always found for Herb Cares – we will share other reviews we find highlighting the great experiences “customers” have with Herb Chambers Company, be they sales, service or general inquiries!

Customer Service:              
Quality of Work:                  
Friendliness:                         
Overall Experience:           
Price:                                       

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Burlington:
This was my second experience with Herb Chambers, but my first with Herb Chambers Honda of Burlington. I did most of my offer and quote work via e-mail and over the phone. I was looking for a specific vehicle of a specific color and this dealer was the only one in the area with that had one in stock. I was not interested in a dealer swap, which was offered by many other dealers.

I spoke with Lindsay over the phone. I told her the specifics of what I was looking for and she searched her inventory. I was pleased to hear she had one in stock. I sent her e-mail quotes from other dealerships and she came back with a quote of about 500 dollars higher. We eventually negotiated the price down $200.00 and I drove to the dealership to make the deposit.

When I arrived to the dealership I asked for Lindsay. She greeted me in the showroom and thanked me for my business. She was courteous, professional and very friendly. She explained that Sergio would help me and close the deal.

Sergio, like Lindsay, was helpful, professional and pleasurable to work with. He was clear, concise and accurate with all of the information that he gave me. I did not feel pressured or given any erroneous information. Nor do I feel I was the victim of the bait and switch tactics that plague many car dealerships. The price given on the phone was the price I paid…excluding the obvious title, tax and registration fees which were to be expected.

Once finished in the showroom, I was brought into the finance office and sat with Greg P. (there are two Greg’s that work in finance at this dealership). Greg’s service paralleled that of Lindsay and Sergio. He was attentive and listened to what I wanted and expected. I was originally approved for a finance rate higher than I was willing to sign for. I expressed my concern and told him it was unacceptable. I told him the rate that I would accept, and by the next morning (I arrived late Friday night) I was approved. We discussed the other back-office products (extended warranty, tire insurance etc.) I purchased Venture Shield (which I intended to before arriving at the dealership) and told him I was not interested in anything else. He was very receptive and was more informative than an aggressive finance office salesman.

The car was at Herb Chambers port in Charlestown. Sergio left immediately after our dealings to go pick up the vehicle and take it to the dealership, though I left prior to him returning.

I came in the very next day (Friday) to give my agreed upon down payment. I was greeted with the same friendly manner by both Sergio and Greg, who both remembered my name. I did not see Lindsay, though I believe she works in the offices on the second floor of the dealership. Sergio brought my car to the front of the dealership so that I could see it before leaving.

I have a demanding schedule and sent Lindsay an e-mail on the following Monday to ask when the car would be ready for pick-up. I received a reply within 5 minutes which read that Venture Shield was already installed and that Sergio was on his way back to the dealership with the title in hand. She gave me Sergio’s cell-phone number (at his request) and I called him to inquire when the vehicle would be ready. To my surprise, he said tonight. I am going to pick up the vehicle this evening and could not be happier with the service that I received from Herb Chambers Honda in Burlington.
Call and ask for Lindsay…or walk into the dealership and ask for Sergio.

SOURCE: DealerRater

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Herb Chambers Customer Service  Reviews 2009

Herb Chambers Customer Service Reviews April 2009

Sebastiano – Danvers, MA

Herb Chambers Customer Service Reviews 2009

John-Boston, MA
Posted on March 30, 2009

Dear Herb,
I was completely overwhelmed by the  positive experience that I had in buying a previously owned Pocsche Cayenne Turbo from your company. The ‘05 that caught my eye on-line was at your BMW Boston dealership due to its recent trade-in. I initially contacted Joe Santamaria from your Foriegn Motors West facility. (I had purchased a Mercedes Wagon from Joe in 1998 and I was delighted to learn that he was still with your company). Joe used your “Concierge” program and quickly got me in touch with Paul McDaniels at your Commonwealth Ave facility.

I have to admit that I arrived with a chip on my shoulders – expecting a bad experience. When I met with Paul, he totally made me feel at ease and comfortable … as if we were old friends. Paul walked me over to Client Advisor Rob Gale who continued in the professional, upfront and friendly manner. After a brief test ride, (my decision), Rob introduced me to Catherine Rogers who made the transaction easy and hassle-free. While the paperwork was being drawn up, Rob made it a special point to introduce me to Frank Miscioscia, the Porsche Service Manager. Frank told me that he was very familiar with my car … that the prior owner took great care of the vehicle and that I got a great Porsche. Frank’s comments closed the deal. I knew I was getting a great car at a great price!

In the ensuing weeks since my purchase, I continue to get great service. I have received follow up calls from Rob telling me the spare key was in. ( I have even bumped into Rob in the street and he asks how the car is doing). When I went to pick the spare key, Paul McDaniels called over to me by my first name asking how the car was. Next, Frank Miscioscia told me that my oil was a bit down (a common occurence with the Cayenne Turbo) and that he would “top it off’ for me and even offered to get the car washed while I waited.

In conclusion, you have a great company with dedicated people who clearly know what they do …. and they do it in a friendly and pro-consumer manner.

I’m a very satisified customer.

BMW Dealers Boston – CLICK HERE

Herb Chambers Customer Service Reviews 2009

Brad – Sharon, MA
Posted on March 23, 2009

I recently had some recall service performed on my Lexus. Service was preformed very well. But i wanted to let you know about the “extra mile” service provided by RJ Graf, the Parts Manager at Lexus of Sharon. Dropping off my loaner car, i picked up my own car but left my briefcase in the loaner. By the time i realized this, it was after closing (6:10pm friday) and i had important things in my briefcase i need the next morning. After several paniced calls and getting only the answering machine, i finally called the direct line to parts and luckily got hold of RJ Graf. RJ was extremely nice, immediately located my brief case in the loaner car, called me back and offered to drop it off at my house. I met him 10 mnutes later at a location convenient to both of us, and got my briefcase. Thanks to RJ. Great guy! He even gave me a restaurant tip that was excellent!

Lexus Dealers Boston – CLICK HERE

Herb Chambers Customer Service Reviews 2009

Tony – Boston, MA
Posted on March 18, 2009

Dear Herb,

I had to let you know that aquiring my Cayenne has been my best car buying experience ever. Raffi, Michael and your son George were wonderful. It was laid back and smooth as ordering a fine steak from Ruth Chris. Raffi did a wonderful job explaining the mechanics of the vehicle. Michael treats you like an old friend. George made the process smooth as silk. I could not ask for more and I plan on being a Herb Chambers customer for the rest of my life. I plan on bringing my uncle to look at a 09? 750 BMW. Thanks for a wonderful experience.

Regards-Tony

BMW Dealers Boston – CLICK HERE

Herb Chambers Customer Service Reviews 2009

Christine, Cherry Valley, MA
Posted on March 8, 2009

Although we decided on another type of vehicle, we had such a wonderful experience at herb chambers honda in Westboro. Our salesperson, Dave Avery was exceptional. He was extremely knowledgable about the vehicle and really made us feel at ease. The sales manager was also incredibly nice with no pressure. We only wish that every dealership could be as great as yours! We plan on recommending this dealership to anyone we know who is interested in a Honda. Thanks for a wonderful experience.

Honda Dealers Boston – CLICK HERE

Herb Chambers Customer Service Reviews 2009

Customer, Sharon, MA

Posted on February 26, 2009

Just wanted to say thank you for helping to resolve this matter.  We received the check yesterday.
It is good to know that there is a place a customer can go to with any concerns.

2/19/09

My husband and I purchased a 2009 Lexus IS 250 on 12-29-08 and picked it up on Jan 10th.  We originally signed up for the tire warranty that was offered for 495.00.  Subsequently, I changed my mind about the tire warranty and called the finance person before I took delivery of the car and told him that.  When I picked up the car on Jan 10th I signed some paperwork and he told me that I would have the refund back within 7-10 days for the 495.00 (we had paid for everything by check).  Since then I have made 3 phone calls and my husband even visited the dealership in person on Feb 14 and was told someone would look into it.  No one has gotten back to us and there has been no check in the mail.  At one point Rob Morris said he would get the check out on 2-9 by fed express and we would have by 2-10.  I told him regular mail would be better for us figuring he could mail it 2-9, but still nothing.   Can someone please look into this for me and get back to me?   Quite frankly I didnt expect the lack of customer service from Herb Chambers Lexus that we have experienced.

Herb Chambers Customer Service Reviews 2009

2/20/09

We are writing to express our appreciation to you for the sales team of James Aiello and Giau Luong. Our previous expreience at your dealership was not a pleasant one, but after explaining that to James, he went thru extraordinary efforts to make sure that we would be more then satisfied this time. Having people like James and Giau as the face of your dealership goes a long way in dispelling any negative feelings that we, as customers might have had about Herb Chambers Honda of Boston..

Barry and Dorothy

Herb Chambers Customer Service Reviews 2009

February 20, 2009

Dear Mr. Chambers-

Thank you (and Brad) for your prompt action regarding this matter.  Quite honestly, it was above and beyond anything I expected.  At most, I was hoping for assistance from your dealership in getting this matter resolved.  Never in my wildest dreams did I expect your dealership to refund the money directly to me and seek reimbursement from Alexico – especially since, in my eyes, they are the party truly at fault here.

My one regret is that I did not contact the dealership sooner, though as I mentioned above, I did not feel they were the ones responsible for my ordeal.  Had I known they could achieve such quick results, I would not have hesitated!

Having purchased cars from several local large dealers in the metro Boston area, I can honestly say, you’ve provided the best service out of all of them, hands down.  Mercedes Benz of Natick is top notch in my opinion and many thanks to Brad for resolving this matter in such an expeditious fashion!!  You’ve certainly earned a customer here!

Many thanks,

Brandon

Herb Chambers Customer Service Reviews 2009

2/17/09

Hi,

I bought a new Mercedes from Mercedes Benz of Natick back in August 2008.  Shortly after my purchase, pursuant to the terms of the Agreements, I elected to cancel the Gap Insurance ($595) and Alexico Tire and Wheel Travel-Gard coverage ($499).  Again, per the terms of the Agreements, I sent notices to Mercedes Benz of Natick for the Gap Insurance and a notice direct to Alexico for the Travel Gard.  Both agreements provide up to 60 days for the money to be refunded.  After several follow-ups (primarily with Alexico), I have had absolutely no response from Alexico Corporation.  I have since filed formal complaints with the Better Business Bureau, the State of Kansas Attorney General’s office and the Massachusetts Insurance Department.

To date, although I have received confirmation that my complaints have been received by the above mentioned parties, I still have yet to hear anything from Alexico.

Given that I purchased this product from your firm, you acted as the distributor and Alexico has failed to respond to my repeated requests for cancellation/refund, I am now writing direct to you in hopes that you can use your influence with Alexico to obtain my refund ASAP.

For your reference, the agreement numbers involved are as follows:

TRAVEL GARD agreement#232637; GAP ADDENDUM agreement #2045287.  Purchase date of my vehicle was on 8/23/08.

Overall, I’ve had a very positive experience with Herb Chambers and I’d hate to see my perception change due to the failure of one of your vendors to respond.  That said, however, I would expect Herb Chambers to select vendors more carefully to ensure customer satisfaction – I have experienced anything but with Alexico and will refuse to buy anything from them ever again!

I would greatly appreciate it if someone could assist me in this matter and getting my money (and any applicable finance charges) refunded from Alexico.

Kind regards,

Brandon

Herb Chambers Customer Service Reviews 2009

Richard, Providence, RI

Alyssa, Boston, MA